Shipping policy

By placing an order through Auto Seat Zone, you agree to the terms outlined below. These policies are designed to provide clarity, manage expectations, and ensure a smooth customer experience.

1. General

  • All orders are subject to availability. While we work to keep our inventory accurate, discrepancies can occur.

  • If an item is unavailable:

    • We will ship the available portion of your order.

    • You will be contacted to choose between waiting for the item to be restocked or receiving a refund for the unavailable portion.

2. Production & Shipping Types

Auto Seat Zone seat covers are made to order. Production time varies based on the shipping type selected at checkout:

Shipping Type

Production Time
Economy 5–9 weeks
Standard 4–7 weeks
Priority 3–6 weeks

Note: Production begins after we receive clear photos of your vehicle's seats. Email photos to info@autoseatzone.com with your order number.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on the item's weight, size, and destination.

  • All shipping costs are displayed and paid at the time of purchase.

  • The amount shown at checkout is the final amount.

4. Returns

4.1 Return and Refund

We accept return requests only in the event of:

  • Manufacturing defects, or

  • Verified fitment issues not caused by incorrect installation or vehicle details

To be eligible:

  • Requests must be submitted within 30 days of delivery

  • Items must be uninstalled, unmodified, and in original packaging

  • Clear photographic evidence must be provided before approval

  • Returns sent without written approval will be refused

Important Return Conditions

  • Return shipping is the customer’s responsibility

  • We do not provide prepaid labels or reimburse return shipping

  • Installed, used, or altered products are non-returnable

  • Items returned in unsellable condition will be rejected and returned at the customer’s cost

Refunds

Refund Processing

  • Approved refunds are issued to the original payment method only

  • Processing time: up to 10 business days

  • Original shipping fees are non-refundable

Partial Refund Policy

  • If only part of the order is affected, we do not refund the full order

  • Refunds, where applicable, are limited strictly to the affected component

  • Minor fit adjustments, cosmetic variances, or installation-related concerns do not qualify for full refunds

Replacements & Remakes (Primary Resolution)

For fit or damage concerns, replacement or remake is the primary resolution, not a refund.

  • Replacement parts are produced based on the verified issue

  • Customers must provide the requested photos, measurements, or confirmations

  • Replacement timelines depend on production schedules (usually 2-4 weeks)

Refunds are considered only if:

  • A replacement is not feasible, or

  • A verified defect cannot be resolved after a reasonable attempt

4.2 Warranty Returns

  • Warranty claims are accepted within 90 days of delivery.

  • Customers cover the return shipping cost.

  • After inspection, you may choose:

    • A refund to your original payment method

    • A store credit

    • A replacement (subject to availability)

5. Delivery Times

Delivery estimates begin after production is complete.

5.1 Domestic Shipping

  • 5–10 days transit time (after production)

5.2 International Shipping

  • 7–14 days transit time (after production)

6. Address & Delivery Issues

6.1 Address Changes

  • You may update your delivery address at any time before dispatch.

6.2 P.O. Boxes

  • We ship to P.O. boxes using standard postal services only.

6.3 Military Addresses

  • We ship to APO/FPO addresses via USPS. Courier services are not available.

6.4 Delayed Deliveries

  • If your package is significantly delayed, please contact us, and we’ll investigate with the carrier.

7. Tracking & Notifications

  • You’ll receive a tracking link via email once your order ships.

8. Damaged or Lost Packages

8.1 Damaged Parcels

  • If your parcel arrives damaged:

    • Refuse it if possible

    • Contact us with photos and details

8.2 Lost Parcels

  • Lost parcels will be replaced or refunded once confirmed by the courier’s investigation.

9. Duties & Taxes

  • International customers are responsible for any applicable import duties or taxes.

  • Your country’s customs authority charges these fees and is not included in our prices.

If a package is refused due to import fees, the shipping charges and return fees will be deducted from the refund.

10. Order Cancellations

  • You may cancel your order within 24 hours for a full refund.

  • After 24 hours, your order enters production and cannot be canceled.

11. Insurance

All shipments are insured for loss or damage based on the declared courier value.

12. Need Help?

📧 Email: info@autoseatzone.com
💬 Live Chat: Available on our website during business hours